Product

Below are some common questions about our products

What is a drop stitch inflatable pool, and how is it different from traditional inflatable pools?  

A drop stitch inflatable pool uses high-tensile threads connecting the top and bottom layers, creating a more rigid and durable structure compared to traditional inflatable pools. This technology allows the pool to hold its shape under high pressure, making it strong enough to withstand daily use while still being lightweight and portable.

How easy is it to set up a drop stitch inflatable pool? 

Our drop stitch inflatable pools are designed for quick and easy installation. Two people can set it up in just a few hours with minimal ground preparation. There’s no need for professional contractors, heavy equipment, or extensive preparation, making the process simple and stress-free.

Do I need any special permits or ground preparation to install a Perfect Pool? 

In most cases, no permits are required to install our pools, but we recommend checking with your local regulations to confirm. Ground preparation is minimal—all you need is a flat, level surface. A protective ground pad is included in the package to help ensure the longevity of your pool.

What is included in the pool package? 

Each package includes the pool, a pump and cartridge filter, protective ground pad, lockable pool cover, pool ladder, pool cleaning equipment (with a telescopic pole, leaf scoop, and brush attachment), an inflation pump, and a repair kit. You can also purchase the pool a la carte if you prefer to customize your setup.

How durable are your drop stitch pools?  

Our pools are made with advanced drop stitch technology, which is highly resistant to punctures, tears, and wear. The reinforced structure ensures long-lasting durability, even with regular use. With proper care and maintenance, your pool will provide years of enjoyment.

Can the pool be easily moved or stored? 

Yes, one of the biggest benefits of a drop stitch inflatable pool is its portability. The pool can be deflated and easily stored during the off-season or relocated to another area of your yard as needed. It’s a great option for those looking for flexibility in their pool setup.

How do I maintain the pool and keep it clean? 

Each pool comes with a full set of cleaning equipment, including a telescopic pole with a leaf scoop and brush attachment. Regularly skim the pool for debris, and use the included pump and filter to keep the water clean. It’s also important to use the lockable pool cover when the pool is not in use to protect it from dirt and debris.

What size pool is right for my backyard?  

We offer 16ft, 20ft, and 24ft pools to suit different backyard sizes and needs. The 16ft pool is ideal for smaller spaces and families, while the 20ft and 24ft options provide more room for swimming and entertaining. Consider how much space you have available and how many people will regularly use the pool when choosing a size.

How long does it take to fill the pool with water? 

The time to fill the pool depends on the size of the pool and your water pressure. On average, it can take anywhere from 6 to 12 hours to fully fill a pool. We recommend filling it slowly and monitoring the process to avoid overfilling.

What happens if my pool gets a puncture or needs repairs? 

Our pools are built to be durable and resistant to punctures, but accidents can happen. Each pool comes with a repair kit that allows you to patch any small holes or damage quickly. For more significant repairs, our customer service team is available to assist with solutions.

Can I leave my pool up year-round? 

While the pool is designed to be durable, we recommend deflating and storing it during extreme weather conditions, especially in winter. This will help prolong the life of your pool and keep it in optimal condition for the next season.

How long will it take to receive my pool after ordering?

We typically process and ship orders within 3-5 business days. Shipping times vary depending on your location, but most customers receive their pool within 7-10 business days from the date of purchase. You’ll receive tracking information once your order has shipped.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you except returns?

Returns are accepted within 30 days of delivery provided products are unopened, unused, and in original packaging. All returns must follow our official Returns Policy.

Does Perfect Pools offer an extended warranty?

All warranties are provided by the manufacturer of the product.

Do you ship internationally?

Currenlty Perfect Pools are just shipped within the contiguous United States

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